Speaking - Topics
PACE: Pause, Assess, Choose Strategy, Engage – De-escalation Training
Duration: (Customizable)
Format: Interactive workshop with scenario-based learning
Overview
The PACE De-escalation Training program equips participants with the mindset and skills to manage tense or potentially dangerous situations calmly and effectively. Using the **PACE framework—Pause, Assess, Choose Strategy, Engage—**learners build situational awareness, emotional control, and communication strategies to defuse escalating behavior while maintaining personal and team safety.
Learning Objectives
Participants will learn to:
Recognize early warning signs and triggers of aggression or escalating tension.
Apply the PACE model to guide rapid, structured decision-making under pressure.
Strengthen situational awareness and environmental scanning skills.
Use verbal and nonverbal communication techniques to de-escalate conflict.
Maintain composure and control in high-stress interactions.
Practice real-world scenarios to build confidence and readiness.
Target Audience
Designed for healthcare professionals, security personnel, customer service staff, and leaders who frequently engage in high-stress or emotionally charged situations.
Methodology
Training integrates short lectures, demonstrations, and immersive role-play exercises to simulate real-world encounters. Participants apply the PACE framework in progressive scenarios to build muscle memory for calm, safe, and effective de-escalation.
Outcomes
Upon completion, participants will demonstrate improved confidence, control, and communication when faced with aggression or conflict. The PACE method creates a shared language of response—helping teams make better split-second decisions and achieve safer, more positive outcomes for all involved.
Bring Brian Uridge to Your Event
Isn’t Your Team’s Safety Worth Getting Right?
It’s never too early to equip your people with the strategies they’ll use tomorrow. Put proven tools in their hands now. Share your goals and audience, and Brian Uridge will tailor a session to your risks and policies. Check availability on the Events page or contact us to compare formats and design a talk or training that fits your timeline.